It is said that the multi-billionaire businessman, Warren Buffett, once told a group of business students that their value could be boosted by 50 percent if they learnt better communication. However, the most eloquent and customer-friendly business can only be as effective in their communication, both internal and external, as the efficient means of communication that are utilized. This includes your phone, videoconferencing, chat and customer contact systems. In fact, not only is it frustrating to customers when they are unable to have their concerns addressed by your business, because of inefficient communication services, it can help to reduce productivity in employees and can hurt your business brand. So, if you are just starting your business and have concerns for your communication systems or if your current systems are unsecured or unable to meet the increased demands of your business in either expansion or technological advancements, here are a few things to consider.  Small to medium communication needs The 2015 Buyers Guide for choosing a business phone system suggests that there are three things to consider when getting a business phone system. The first and most basic consideration is the type of phone services that you will need, whether virtual or physical office phones. The other two considerations hinge on this decision as a choice of actual office phones then requires choices as to the type of services you will need, whether landline or Voice over Internet Protocol (VoIP). The final consideration is whether to self-host the VoIP or have a cloud-based version. However, it is suggested that businesses which do not choose a cloud-based VoIP may be setting themselves up for failure in the current business climate as the $2.5 billion hosted IP market is outpacing the use of on premises PBX systems with a compound annual growth rate of approximately 29 percent. So small and medium businesses may be best served by choosing to go with the cloud from the get go, but this needs to be balanced against budget constraints, technology savvy and the needs of your business. Large-scale and global communication  Large-scale and global enterprises may have the budget to sustain multi-platform communications, but can find that doing so can increase the communication complexities in balancing the needs of the company against the reliable service providers. In fact, quite often, multiple service providers have to be used and this can put the business at a disadvantage where the systems do not work in a cohesive manner. As a result, it may serve these companies better to find a single service provider that can deliver a unified system which can work both in the U.S. as well...

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